1. Who We Are
Total Bathrooms Yorkshire is a bathroom fitting business operating across Yorkshire, UK. We are the data controller responsible for your personal information.
You can contact us at:
- Email: info@totalbathroomsyorkshire.co.uk
- Phone: Mark — 07534 962435 | Ben — 07845 300968
- Website: www.totalbathroomsyorkshire.co.uk
2. What Information We Collect
When you contact us through our website enquiry form, by email, or by phone, we may collect the following personal information:
- Your name
- Your email address
- Your phone number
- Your address or postcode (if provided to help us assess your enquiry)
- Details of the work you’re enquiring about
We do not collect any sensitive personal data (such as financial information, health data, or payment card details) through our website.
3. How We Collect Your Information
We collect personal information in the following ways:
- When you submit an enquiry through our website contact form
- When you email us directly
- When you call us and we take a note of your details
- When you engage us to carry out work and we create a quote or job record
4. Why We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiry and arrange a free quote
- To communicate with you about your project before, during and after the work
- To provide our bathroom fitting services
- To send you a quote, invoice or follow-up correspondence relating to your job
- To comply with any legal obligations we may have
We do not use your information for marketing purposes without your consent, and we will never sell your data to third parties.
5. Our Legal Basis for Processing Your Data
Under UK GDPR, we rely on the following legal bases for processing your personal data:
- Legitimate interests — to respond to your enquiry and run our business effectively
- Contract — where you engage us to carry out work, processing your data is necessary to fulfil that contract
- Legal obligation — where we are required to retain certain records for tax or legal purposes
6. How Long We Keep Your Information
We will only keep your personal information for as long as necessary:
- Enquiry records (where no job proceeds): up to 12 months
- Customer and job records (where work is carried out): up to 7 years, in line with HMRC requirements for financial records
After these periods, your information will be securely deleted.
7. Who We Share Your Information With
We do not sell, rent or trade your personal information. We may share it only in the following limited circumstances:
- With suppliers or subcontractors where necessary to complete your job (e.g. a specialist tiler or materials supplier) — only the minimum information needed will be shared
- With our accountant or bookkeeper for tax and financial record-keeping purposes
- Where required by law or a regulatory authority
Any third parties we share data with are required to handle it securely and in accordance with UK GDPR.
8. Keeping Your Data Secure
We take the security of your personal data seriously. Your information is stored securely and accessed only by Mark and Ben. We use password-protected devices and email accounts, and we do not store personal data in unsecured locations.
While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. If you have any concerns about the security of your data, please contact us.
9. Cookies
Our website may use cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it. These may include:
- Essential cookies — required for the website to function
- Analytics cookies — to help us understand visitor behaviour (e.g. Google Analytics, if installed)
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them at any time. Please note that disabling cookies may affect the functionality of our website.
When you first visit our website, you may be asked to accept or decline non-essential cookies via a cookie banner.
10. Caching
This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.
We may use QUIC.cloud services to process and cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.
11. Third-Party Services Used on This Website
Our website uses a number of third-party services that may process data about your visit. Details of each are set out below.
YouTube
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.
If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.
Further information about handling user data can be found in the data protection declaration of YouTube at https://policies.google.com/privacy.
Vimeo
Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.
If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.
If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your Vimeo account.
For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web Fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at
https://www.google.com/policies/privacy/.
SoundCloud
On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47–48 Berners Street, London W1T 3NF, UK) may be integrated. The SoundCloud plugins can be recognised by the SoundCloud logo on our site.
When you visit our site, a direct connection between your browser and the SoundCloud server is established via the plugin. This enables SoundCloud to receive information that you have visited our site from your IP address. If you click on the “Like” or “Share” buttons while you are logged into your SoundCloud account, you can link the content of our pages to your SoundCloud profile. This means that SoundCloud can associate visits to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by SoundCloud.
For more information on SoundCloud’s privacy policy, please go to https://soundcloud.com/pages/privacy.
If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.
10. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- The right to access — you can request a copy of the personal data we hold about you
- The right to rectification — you can ask us to correct any inaccurate or incomplete information
- The right to erasure — you can ask us to delete your personal data in certain circumstances
- The right to restrict processing — you can ask us to limit how we use your data
- The right to object — you can object to us processing your data based on legitimate interests
- The right to data portability — you can request your data in a structured, machine-readable format
To exercise any of these rights, please contact us at info@totalbathroomsyorkshire.co.uk. We will respond within 30 days. We may need to verify your identity before processing your request.
11. The Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
We would, however, always appreciate the opportunity to address your concerns directly before you contact the ICO. Please get in touch with us first.
12. Third-Party Links
Our website may contain links to third-party websites (for example, social media platforms). This privacy policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. The date at the top of this page indicates when it was last updated.
14. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
- Email: info@totalbathroomsyorkshire.co.uk
- Phone: Mark — 07534 962435 | Ben — 07845 300968
- Website: www.totalbathroomsyorkshire.co.uk